This Privacy Notice applies to personal information The Yellow Toucan, Calgary, Alberta, collects through this website ( Below are highlights of our personal information handling practices.


SECTION 1 - Information We Collect

We collect your information from the following sources:

  1. information you give us when you fill out forms, such as during online purchases, customer service inquiries and surveys;
  2. information from other sources, such as companies that help us to update our records; and
  3. information that we collect automatically when you visit our website, such as information about your browser settings and other information collected through cookies;
  4. information and photographs you provide in the personalization of our products.

SECTION 2 - How We Use and Disclose Your Information

  1. We use your information to provide and personalize products and services, and to manage our business operations. For example, we use your photographs in the creation of our map products, and your personal information in order to fill your orders, answer your inquiries, prevent loss and fraud, and analyze our business operations and website performance.
  2. We use your information for marketing and promotional purposes, including with our promotional partners.
  3. We use third parties to assist us in our operations. We may share your information with these third parties in order to provide services to you such as shipping.

SECTION 3 - Your Choices

  1. You may contact us to change your communication preferences with respect to e-mail newsletters and notifications of special offers and products.
  2. You may withdraw your consent from our further use of your information. We may, however, retain information about your previous transactions for audit purposes, to ensure the integrity of our data and to fulfill legal requirements.

SECTION 4 - How to Contact Us

If you have a privacy question or concern, please contact us at


SECTION 5 - About Us

This website is operated by The Yellow Toucan. We are located in Calgary, Alberta.

  1. f you have a question or complaint about our personal information handling practices, please contact us using our web form using the following link:
  2. In this Privacy Notice, the terms "we", "our" and "us" mean The Yellow Toucan.

SECTION 6 - Effective Date and Scope

This Privacy Notice is effective as of October 16, 2017.

  1. This Privacy Notice governs our practices with respect to personal information we collect through the website (

SECTION 7 - What Personal Information Do We Collect?

Personal information is information that identifies you or could be combined by us or our service providers with other information to identify you. This information includes your personal e-mail address, your home address, your home telephone number, your personal cellphone number, personal images, and may include your age, your income and other similar information when associated with you.

The Yellow Toucan collects your personal information through the website and by email when you voluntarily provide it. If you choose to use the website, ask a question whether directly to or through the contact form, or purchase a product, we may ask you to provide personal information, such as name, address, telephone number, email address, personal photographs and names, credit card information and other information. We collect personal information from you when make a purchase, communicate with us using our web forms to make a request or ask a question, submit a product review, take a survey or otherwise submit personal information to us with your communication. For example, we will request credit card and other identifying information to process a credit card transaction when you purchase a product through our website. We will also ask you for contact information in order to ship your product to you or the recipient that you designate.

We receive personal information about you from other sources. For example, we will receive information from credit card processors regarding whether the credit card details you gave us have been accepted or declined. We will receive information from shipping companies regarding whether the product we shipped was delivered or was undeliverable. We may also acquire information about you from other promotional or marketing companies with whom you shared your information and whom you have allowed to provide information to us.

SECTION 8 - Use of Personal Photographs

The Yellow Toucan may request that you provide photographs and names in order to assist in the creation of a personalized product. By providing this information, you release and consent to the use of these in the map or other product that you have requested.

You understand and agree that any photo provided will become property of The Yellow Toucan and will not be returned. You thereby irrevocably authorize The Yellow Toucan to edit, alter, and copy any photo provided for the purpose of creating the map or related product. In addition, you waive the right to inspect or approve the finished map or other product, including written or electronic copy. You also understand that you will not receive any monetary compensation from The Yellow Toucan for any use of the photographs and names provided.

SECTION 9 - How Do We Use Your Personal Information?

We use your information to provide products and services and to manage our business operations. Some examples include:

  1. o fulfill your requests for products and services;
  2. to communicate with you about your requests;
  3. to process and collect payments for requested transactions;
  4. to conduct customer surveys;
  5. to administer contests and promotions that you participate in;
  6. to recommend or to offer you other products and services based on your inferred interests;
  7. to post your product reviews;
  8. to communicate with you regarding customer service issues and any product recalls or warranty service; and
  9. to protect the security or integrity of our websites and our business.

We retain your information for as long as necessary to fulfill the purposes for which we collected the information or as required by law. We maintain a records retention and destruction program to destroy information when it is no longer needed or required.

SECTION 10 - Log data and Web Analytics

We also automatically collect information when you visit our website in order to customize your experience. This may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of the website that you visit, the time and date of the visit, the time spent on those pages and other statistics.

SECTION 11 - Cookies and Interest-Based Advertising

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. Cookies are used to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of The Yellow Toucan website.

SECTION 12 - Regarding Children and Minors

We do not allow minors (persons who are under the age of majority in their place of residence) to make purchases or enter contests or promotions. By purchasing a product from the Yellow Toucan, you affirm that you are of the age of majority in your province or state, or have obtained consent of your parent or guardian. Our website and the services offered on our website are not directed to children under the age of 13 years. We will not knowingly collect personal information about a child under the age of 13.

SECTION 13 - Do We Disclose Your Personal Information to Others?

We may share your personal information with our service providers that help us with our business operations. For example, The Yellow Toucan may employ third party companies and individuals to provide our products and services, including customizing, printing and shipping, or to assist in analyzing how our services and products are used.

These third parties may have access to your personal information only to perform these tasks on behalf of The Yellow Toucan and are obligated not to disclose or use your personal information for any other purpose, unless you have expressed consent, or it is legally required to do so.

Third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies. The Yellow Toucan recommends that the you read their privacy policies to better understand how their information will be used by these third-parties.

We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our business or as part of a corporate reorganization or stock sale or other change in corporate control.

We may also disclose your personal information if it is necessary for us to collect a debt from you or where we have reason to believe that it is relevant to the investigation or decision to investigate a breach of the laws of Canada, a province or territory of Canada, or a foreign jurisdiction, and we are legally permitted to do so.

SECTION 14 - Law Enforcement Requests

We will disclose personal information without your knowledge or consent if we receive an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information.

SECTION 15 - Squarespace and Storage Outside of Canada

Your personal information may be used or stored by us or our service providers outside of Canada. We require that our service providers safeguard your personal information. However, if your personal information is used or stored outside of Canada, it will also be subject to the laws of the country in which it is used or stored.

The Yellow Toucan store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell the products and services to you. Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store the data on a secure server.

Squarespace stores your credit card data. It is encrypted through the 2048-bit SSL encryption. 2048-bit SSL encryption ensures that the connection between your browser and the website is secure. Squarespace provides free SSL certificates on all Squarespace websites. To offer the highest level of security, Squarespace has chosen Stripe as their PCI compliant payment gateway for all commerce transactions.

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 

The Yellow Toucan store uses Squarespace Analytics to help learn about who visits the site and what pages are being looked at.

SECTION 16 - How Do you Access and Modify Your Personal Information?

If you have questions or concerns about other personal information collected by us and would like assistance accessing that information, please contact

 SECTION 17 - How Do We Protect Your Personal Information?

We take reasonable administrative, technical and physical measures to safeguard your personal information against unauthorized access, unauthorized disclosure, theft and misuse. We do not publish all of our security measures online because this may reduce their effectiveness. We take physical precautions to ensure that the computer servers on which your personal information is stored and archived are secure and that access to such servers is protected.

Although we take precautions against possible breaches of our security systems, no company can fully eliminate the risks of unauthorized access to your personal information and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit personal information to us using our website if you consider that information to be sensitive.

SECTION 18 - Links to Third-Party Websites and Social Network Plug-Ins

You may be able to access third-party websites through links available on our websites. You may also connect to social networks such as Facebook, Twitter and Instagram. These links are provided for your convenience. We do not have any control over those third-party websites and we do not provide any guarantee that the privacy practices of the hosts of those websites meet our standards. Your use of such third-party websites is at your own risk and will be governed by the privacy policies of those websites and not by this Privacy Notice. Do not transmit personal information using those websites without reading the privacy policies governing those websites.

You may create links between our website and social networking sites. If you do so, we may be able to publish updates about our products and services to your social network account through the links that you establish. You may terminate those links at any time by modifying your social network account.

If you are logged into a social networking site when visiting our page, your visit to our website will be personalized based on your social networking profile.

You may change the way social networking sites and our sites interact by modifying your privacy settings in your social networking account. You can also log-out of your social networking account before visiting our website. For more information, please refer to your social networking site's privacy policy, which governs your use of these social plug-in features.

SECTION 19 - Changes to this Privacy Policy

The Yellow Toucan reserves the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If The Yellow Toucan is acquired or merged with another entity, your information may be transferred to the new owners so that they may continue to provide you products and services.